The Library
Supporting knowledge: needs, segments, KPIs, competitors and more.
Each product has a Library of supporting items: insights, problems, research, user segments, user needs, business needs, KPIs, competitors, dashboards and other items.
- User segment — a group of users, for example "Power users".
- User need — what a segment wants to achieve.
- Business need — what the business needs from the product.
- KPI — a metric you track. One can be the product's North Star.
Link them to features and solutions so you can see who each one serves and why. Items of the same type can be merged.